Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you create an account or use our services, we may collect:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, bio, location, service preferences
• Provider Information: Business name, service descriptions, pricing, qualifications, portfolio photos
• Communication Data: Messages exchanged through the platform

1.2 Payment Information

Payment processing is handled by Stripe, our third-party payment processor. GlowCarib does not directly collect or store your full credit card numbers or bank account details. Stripe may collect payment information including card numbers, bank account information, and billing addresses in accordance with their privacy policy.

1.3 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, features used, time spent on the platform
• Location Data: General location based on IP address; precise location if you enable location services
• Log Data: IP address, browser type, access times, referring URLs

2. How We Use Your Information

We use collected information to:

• Create and manage your account
• Facilitate bookings between Clients and Providers
• Process payments and prevent fraud
• Send booking confirmations, reminders, and notifications
• Enable communication between users
• Provide customer support
• Improve and personalize our services
• Analyze usage patterns and trends
• Ensure platform security and prevent abuse
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

3.1 Other Users

When you book a service, your name and contact information may be shared with the Provider. Provider profiles, including business information and reviews, are visible to other users.

3.2 Service Providers

We work with third-party service providers who help us operate our platform:

• Stripe: Payment processing and fraud prevention
• Cloud Hosting: Data storage and server infrastructure
• Analytics: Usage analysis and performance monitoring
• Communication Services: Email and push notification delivery

3.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

4. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services through your device settings

To exercise these rights, please contact us at support@glowcarib.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

7. Children's Privacy

GlowCarib is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Jamaica where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: